Terms & ConditionsThis page together with the documents expressly referred to on it tells you information about us and the legal terms and conditions (Terms) on which we sell any of the products (Products) listed on our website (our site) to you.
These Terms will apply to any contract between us for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. [Please note that by ordering any of our Products, you agree to be bound by these Terms and the other documents expressly referred to in it OR Please note that before placing an order you will be asked to agree to these Terms.]
Please click on the button marked "I Accept" at the end of these Terms if you accept them. If you refuse to accept these Terms, you will not be able to order any Products from our site.
You should print a copy of these Terms [or save them to your computer] for future reference.
We amend these Terms from time to time as set out in clause 8. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time. These Terms were most recently updated on 17th September 2015 when we framed our terms and conditions.
These Terms, and any Contract between us, are only in the English language.
1. Information about us
1.1 We operate the website www.thefablookacc.co.uk . We are The FABLook Accessories Limited, a company registered in England and Wales under company number 09664124 and with our registered office at 74 Trewhitt Road, Newcastle upon Tyne NE6 5LU. Our main trading address is 74 Trewhitt Road Newcastle upon Tyne NE6 5LU. Our VAT number is [VAT NUMBER].
1.2 To contact us, please see our Contact Us.
2. Our Products
2.1 The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images. The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.
2.2 Although we have made every effort to be as accurate as possible, because our Products are either handmade or imitation jewellery all sizes, weights, capacities, dimensions and measurements indicated on our site have a % tolerance.
2.3 The packaging of the Products may vary from that shown on images on our site.
2.4 All Products shown on our site are subject to availability. We will inform you by e-mail as soon as possible if the Product you have ordered is not available and we will not process your order if made.
3. Use of our site
Your use of our site is governed by our Terms of website use and Website Acceptable Use Policy. Please take the time to read these, as they include important terms which apply to you.
We keep trying to make TheFABLook Accessories Ltd site as accessible as possible to be used by everybody. You will notice changes to the site over the coming months to help with navigation, reading text, colour schemes and use of screen readers.
If you have any questions relating to accessibility, please call our technical helpline on : 01912401471*.
*For call charges contact your service provider.
4. How we use your personal information
Cookies Policy :
About Cookies: What are cookies?
Cookies are small text files that are stored on your PC, phone or other web enabled device when you visit the FABLook Acc. website. They are not harmful and do not contain any confidential information such as your home address, date of birth or credit card details.
Cookies are an essential part of how our site works. Some of these cookies are required by our site to enable you to transact whilst other non-essential cookies enable us to give you an enhanced, personalised web experience and determine relevant products to show you.
By using our site, you consent to the use of these cookies. Cookies are used on our site for the following reasons:
- To store the content of your online shopping bag whilst you browse the site and to complete an order.
- To record the areas of the website that you have visited, products you have viewed and time spent browsing, as well as the products you purchased. The FABLook Acc. uses this information to help make the website more user friendly, develop our site design and to continuously improve the quality of the service we provide.
- To distribute visitors to our site evenly across platforms to ensure the content is served at the fastest possible speed.
- For re-marketing purposes to determine relevant related products to show you when you're browsing on other selected websites. These cookies can be associated with services provided by a third party such as an advertising network.
Are cookies safe?
Yes. The information stored in cookies is safe and anonymous. They do not contain any information which could personally identify you and your account security is never compromised. You can find more information about cookies at www.allaboutcookies.org and www.youronlinechoices.eu. For a video about cookies visit www.google.co.uk/goodtoknow/data-on-the-web/cookies.
Can I turn off cookies?
To withdraw your consent, or if you want to be notified each time a cookie is about to be used, you should amend the settings provided in your web browser to prevent us from storing cookies on your computer's hard drive. For information on how to disable cookies, please consult the "Help" tab of your browser via the menu bar. For further information on non-essential cookies used for targeting and banner advertising please see below.
The FABLook Acc. Ltd. is not responsible for the content or privacy policies of third parties or other websites.
Targeting or banner advertising cookies
This type of advertising is designed to provide you with a selection of products based on what you have viewed on www.thefablookacc.co.uk and deliver adverts to you when you visit other selected websites. The adverts may highlight alternative styles and colours as well as products from other categories suitable to your browsing history.
The FABLook Acc. Ltd. take on-line security very seriously and uses a registered secure site under Verisign Certificate Authority.
How do we protect your information?
We use a server certificate (also known as a digital certificate) to assure you of our identity and secure sockets layer (SSL) to encrypt data transmissions. If you want to check our certificate/security you can do so using one of the following methods:
From your browser when you are within The FabLook Acc. On-Line website if you using anyone of this browser :
Microsoft Internet Explorer 4 or later : Click on the gold padlock at the bottom right of your browser to bring up the details of this site's Digital ID.
Mozilla Firefox : Click on the yellow padlock at the bottom left of your browser to bring up the security information.
Opera : Click on the padlock within the address bar of your browser to bring up the security information.
At the Verisign web site : The Versign web site enables you to validate the security of our pages online, click on the Verisign Secured Seal throughout secure areas of thefablookacc.co.uk.
The security measures described above ensure that all reasonable steps are taken to protect your personal information. However, the nature of the Internet means that an absolute guarantee of security cannot be offered, and you should be aware that there may be a small security risk in exceptional circumstances when disclosing information online.
The FABLook Acc. Ltd. are committed to complying with the Data Protection Act 1998 and have published this guide to help you understand how and why we collect information from you, to whom such information is disclosed and what your rights are. If we make changes to this Policy we will notify you by updating this statement on our website. You can access our Website home page and browse our site without disclosing your personal data. However, when you register with The FabLook Acc. you will be asked to provide certain information about yourself.
What Information We Collect?
This notice applies to all information collected or submitted on this website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are: Name, Billing/Delivery Address, Email address, Contact number.
How do we use your information?
We use the information that we collect about you to:
- Process your orders
- Administer this website.
- Monitor customer traffic patterns and site usage to help us develop and improve the design and layout of the site.
- Notify you about enhancement to our services, such as changes to the website, new services and special offers that may be of interest. We may contact you by mail, telephone or email with offers from The FABLook Accessories Ltd.
We want to keep you up to date with information about new ranges, special offers and improvements to this site.
If you decide you do not want us to contact you, you can request that we stop using your information and that we stop mailing information to you by mailing to the Data Protection Manager via email@example.com , quoting Security and Privacy Enquiry.
You may continue to receive mailings which are already on route to you for a short period of time while your request is being dealt with.
For Children's Privacy
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 12, and no part of our website is structured to attract anyone under 13.
Access Or Correct Your Information
You have a right to access the personal data that we hold on you. If you would like to see a copy please email request to the Data Protection Manager at firstname.lastname@example.org, quoting Security and Privacy Enquiry. If you think the information we hold on you is incorrect please contact the Manager at email@example.com, quoting Security and Privacy Enquiry.
How To Contact Us
Should you have other questions or concerns about these privacy policies, please contact us by email at firstname.lastname@example.org .
5. If you are a consumer
This clause 5 only applies if you are a consumer.
5.1 If you are a consumer, you may only purchase Products from our site if you are at least  years old.
5.2 As a consumer, you have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
6. If you are a business customer
This clause 6 only applies if you are a business.
6.1 If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use our site to purchase Products.
6.2 These Terms and any document expressly referred to in them constitutes the entire agreement between you and us. You acknowledge that you have not relied on any statement, promise or representation made or given by or on behalf of us which is not set out in these Terms or any document expressly referred to in them.
7. How the contract is formed between you and us
7.1 Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
7.2 After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 7.4.
7.3 We will confirm our acceptance to you by sending you an e-mail [that confirms that the Products have been dispatched] ( Dispatch Confirmation). The Contract between us will only be formed when we send you the Dispatch Confirmation.
7.4 If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because of an error in the price on our site as referred to in clause 1.1, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount within Eight (8) working days.
8. Our right to vary these terms
8.1 We may revise these Terms from time to time in the following circumstances:
(a) changes in how we accept payment from you;
(b) changes in relevant laws and regulatory requirements.
8.2 Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.
8.3 Whenever we revise these Terms in accordance with this clause 8, we will keep you informed and give you notice of this by stating that these Terms have been amended and the relevant date at the top of this page.
9. Your consumer right of return and refund
This clause 9 only applies if you are a consumer.
9.1 If you are a consumer, you have a legal right to cancel a Contract [under the Consumer Protection (Distance Selling) Regulations 2000) during the period set out below in clause 9.3. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract [under these regulations] is available from your local Citizens' Advice Bureau or Trading Standards office.
9.2 However, this cancellation right does not apply in the case of:
(a) any [made-to-measure or custom-made products] OR [products made to your specification or clearly personalised];
9.3 All of the products on this site are top quality authentic brands and we are confident that you will be happy with your purchase. We also hand check all orders before they are dispatched to ensure they are to the highest standard. We are committed to providing great customer service.
However, Please notify us within 14 days of non-delivery or incorrect items, or if you are unhappy with your goods we will happily issue a replacement or refund assuming they are returned within 14 days of receipt, unused, complete with all original tags, and in original and resalable condition. Due to hygiene reasons and in compliance with EU regulation, we cannot accept the return of earrings unless faulty. The FABLook Acc. will accept items that have a genuine manufacturing fault that are brought to our attention in 14 days of purchase. The FABLook Acc. does not offer a warranty to your customers and cannot be held accountable for damages that result from misuse of the product.
All requests will be processed after returns department inspects and verifies the condition of the items , please allow 7 working days for credit note or refund to be dealt with. Please attach a short note stating the reason for return, your order number.
- We recommend using recorded delivery and keeping proof of postage.
- Returns are sent at your own expense.
- Please note - imitation jewellery will go off colour, especially metal based jewellery. Time for discolouration will depend on their use and the environment in which they are worn or stored. We are unable to credit you for goods that have discoloured.
THE FABLOOK ACCESSORIES LIMITED.
74 Trewhitt Road,
Newcastle Upon Tyne,
Please contact The FABLook Acc. customer service team if you have any further queries with your order via email on email@example.com or via telephone on 0191 2401471
The FABLook Acc. offer 21 Days Handbag Warranty on all handbags. This covers manufacturers faults within 21 Days from the date of purchase from The FABLOOK ACC.. This warranty does not cover wear and tear to the handbag, or misuse. In the event of a manufacturing fault within a 21 Days period, please contact through email to our customer service team and we will provide you with further advice. Unfortunately we cannot provide replacements.
Returns Term and Conditions
- All returned items must be unused, complete with original tags and/or packaging if applicable.
- Under no circumstances shall the FABLook Acc. be responsible for any indirect, incidental or consequential damages.
- All Items must be in original, resalable condition. Please make sure all returned items are well packaged, as not to be damaged in the post.
- The customer is responsible for return postage costs. We advise all return packages are sent with a trackable, insured service.
- Our jewellery is imitation jewellery unless otherwise stated. Due to the nature of such jewellery, it will go off colour over time, especially metal based jewellery. We shall not be liable to you for any jewellery that has discoloured.
- We cannot take responsibility for items damaged or lost in the return transit.
- For hygienic reasons, we do not accept returns on worn earrings or body jewellery.
- We reserve the right to change these terms and conditions at any time and it is your responsibility to read the terms and conditions on each occasion you use this website. This returns policy does not affect your statutory rights.
9.9 Details of your legal right to cancel and an explanation of how to exercise it are provided in the Dispatch Confirmation.
9.10 As a consumer, you will always have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by the returns policy in this clause 9 or these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
10.1 Your order will be fulfilled by the estimated delivery date set out in the Dispatch Confirmation, unless there is an Event Outside Our Control. If we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will contact you with a revised estimated delivery date.
10.2 Delivery will be completed when we deliver the Products to the address you gave us.
The Products will be your responsibility from the completion of delivery.
You own the Products once we have received payment in full, including all applicable delivery charges.
All UK orders are usually shipped by a tracked delivery method using Royal Mail.
- We aim to despatch all orders within 72 hours (This excludes Saturday & Sunday).
- Where items are returned to ourselves due to non-collection or failure to re-arrange delivery, delivery charges will not be refunded.
- Unfortunately we do not provide Next day delivery option.
- Please call us on 0191 2401471 if you have any specific shipping requirements.
11.1 We deliver to the following countries: France, Germany, Luxembourg, Belgium, Netherlands, Italy, Czech Republic, Austria, Denmark, Spain, Slovakia, Estonia, Finland, Hungary, Poland, Portugal, Slovenia, Sweden, Canada, USA, United Arab Emirates, Australia, Europe / International (other than above). However there are restrictions on some Products for certain International Delivery Destinations, so please review the information on each product page carefully before ordering Products.
11.2 If you order Products from our site for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.
11.3 You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.
11.4 You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.]
12. Price of products and delivery charges
12.1 The prices of the Products will be as quoted on our site from time to time. We [take all reasonable care to ensure OR use our best efforts to ensure] that the prices of Products are correct at the time when the relevant information was entered onto the system. However if we discover an error in the price of Product(s) you ordered, please see clause 1.1 for what happens in this event.
12.2 Prices for our Products may change from time to time, but changes will not affect any order which we have confirmed with a Dispatch Confirmation.
12.3 The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.
12.4 The price of a Product does not include delivery charges. Our delivery charges are as quoted on our site from time to time. To check relevant delivery charges, please refer to our Delivery Charges page . Delivery charges will be calculated once you enter your shipping address and will be displayed before you finalise your order.
(a) Our site contains a large number of Products. It is always possible that, despite our [reasonable efforts OR best efforts], some of the Products on our site may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will inform you [in writing] to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.
13. How to pay
13.1 You can pay for Products using a debit card or credit card, paypal . We accept the following cards: Visa, Visa Debit, MasterCard, SOLO, Visa Electron Delta and Maestro
13.2 Payment for the Products and all applicable delivery charges is in advance. We will charge your debit card or credit card immediately.
All debit and credit card payments are secure, and are processed securely via Barclays.
14. Manufacturer guarantees
14.1 Some of the Products we sell to you come with a manufacturer's guarantee. For details of the applicable terms and conditions, please refer to the manufacturer's guarantee provided with the Products.
14.2 If you are a consumer, a manufacturer's guarantee is in addition to your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.]
15. Our warranty for the Products
15.1 For Products which do not have a manufacturer's guarantee, we provide a warranty that on delivery and for a period of 14 days from delivery, the Products shall be free from material defects. However, this warranty does not apply in the circumstances described in clause 15.2.
15.2 The warranty in clause 15.1 does not apply to any defect in the Products arising from:
(a) fair wear and tear;
(b) wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;
(c) if you fail to operate or use the Products in accordance with the user instructions;
(d) any alteration or repair by you or by a third party who is not one of our authorised repairers; or
(e) any specification provided by you.
15.3 If you are a consumer, this warranty is in addition to your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.]
16. Our liability if you are our consumer
16.1 We shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company's personal information or material and information transmitted over our system. In particular, neither Owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.
17. Events outside our control
17.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 17.2.
17.2 An Event Outside Our Control means any act or event beyond our reasonable control[, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks [or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport].
17.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
(a) we will contact you as soon as reasonably possible to notify you; and
(b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
18. Communications between us
18.1 When we refer, in these Terms, to "in writing", this will include e-mail.
18.2 If you are a consumer:
(a) To cancel a Contract in accordance with your legal right to do so as set out in clause 9, [you must contact us in writing by sending an e-mail to firstname.lastname@example.org [ or by sending a letter to 74 Trewhitt Road, Newcastle upon Tyne, NE6 5LU] OR please contact our Customer Services telephone line 0191 2401471. You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you sent us the e-mail or receipt of the letter to us. [If you call us to notify us of your cancellation, then your cancellation is effective from the date you telephone us.]
(b) If you wish to contact us in writing for any other reason, you can send this to us by e-mail at email@example.com . You can always contact us using our Customer Services telephone line 0191 2401471.
18.3 If we have to contact you or give you notice in writing, we will do so by e-mail or signed for letter to the address you provide to us in your order.
18.4 The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.
19. Other important terms
19.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.
19.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
19.3 This contract is between you and us. No other person shall have any rights to enforce any of its terms.
19.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
19.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
19.6 If you are a consumer, please note that these Terms are governed by English law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
19.7 If you are a business, these Terms are governed by English law. This means that a Contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), will be governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.